FAQ’S
How do I pay the rent a goalie?
The only method of payment is cash paid directly to the goalie at the time of the game.
How long will it take to confirm a goalie?
If you send an email or fill out our online form, we can usually get back to you right away by email. However, if you must call we try to get back to you within 30 minutes.
What is your cancellation policy?
As part of our service we do not charge for cancellations as long as we can notify the goalie. If the goalie does show up we ask that you compensate them $20 for their time and effort.
Is there any kind of guarantee? What if the rent a goalie just plain sucks?
Keep in mind anyone can have a bad game, but if you’re not happy with any aspect of our service, let us know and we’ll make sure your next rental is either discounted or free. To eliminate this problem we evaluate all our goalies before they join our team, so we know exactly what level they’re capable of playing.
What if I want the same goalie as the last time?
No problem. Just ask your goalies name and the next time you call, we will do our best to send the same goalie.
When do surcharges apply?
Games before 7am or after 11pm, games outside the city or short notice requests, we will charge an additional $5 or $10 depending on the situation.
Don’t have a regular goalie; can one be rented for the whole season?
Absolutely! Give us a call and we can arrange a discounted rate depending on the number games.
If your question has not been answered, please email us or call, (416)900-3476 and we’ll be happy to get back to you asap.